HVAC Help
Frequently Asked Questions
Answers to the most common questions we hear from Florida homeowners — about repairs, new systems, maintenance plans, and what to expect from Elite AC LLC.
BBB A+ Rated · Carrier Factory Authorized Dealer · Licensed Florida Contractor · Serving Florida Since 2016
About Elite AC
About Elite AC LLC
Where does Elite AC serve? +
We serve two regions in Florida:
Jacksonville / Northeast Florida — full HVAC, plumbing, and electrical services.
Call (904) 420-0075
Central Florida (Longwood / Orlando area) — HVAC services only.
Call (407) 602-7733
Is Elite AC LLC licensed and insured? +
Yes. Elite AC LLC holds two Florida Class A AC contractor licenses:
CAC1824319 and CAC1818659 — both valid across our entire service area.
We are BBB A+ rated, a Carrier Factory Authorized Dealer, and we've been serving Florida homeowners since 2016. Every technician is licensed and insured.
Are your technicians in-house, or do you use subcontractors? +
Every install and repair is handled by our own licensed crew. We do not subcontract HVAC work. The person who comes to your home is an Elite AC employee.
AC Repair
AC Repair
My AC is running but not cooling — what should I check first? +
Before calling, it's worth checking a few simple things:
1. Confirm the thermostat is set to cool and a few degrees below room temperature.
2. Check the breaker for the AC unit — if it's tripped, reset it once.
3. Inspect the air filter — a clogged filter can cause low airflow and poor cooling.
4. If the issue isn't any of the above, call us: (904) 420-0075 (Jacksonville) or (407) 602-7733 (Central FL).
Our technicians carry diagnostic tools and common parts, so most repairs can be completed in a single visit.
How do you handle AC repair service calls? +
We'll schedule the soonest available appointment and send a licensed technician to diagnose the issue. You'll receive a written estimate before any repair work begins.
If a repair doesn't make sense for your system's age or condition, we'll tell you honestly and walk you through replacement options.
What are the most common AC problems you see in Florida homes? +
In Florida's climate, the issues we see most often are:
• Low refrigerant (usually from a leak)
• Frozen evaporator coils
• Clogged drain lines
• Faulty capacitors or wiring
• Thermostat failures
• Compressor issues on older systems
Is it worth repairing an older AC, or should I replace it? +
A few factors matter: the age of the system, how often it's needed repairs recently, and whether the repair cost is approaching a significant share of a new install.
Most residential AC systems in Florida last around 10-15 years. If yours is near the end of that range and facing a major repair, replacement is often the smarter long-term choice.
We'll give you both options during the estimate and let you decide. You can also read our guide: AC Repair or Replace?
New System
New System & Replacement
How do I choose the right size AC system for my home? +
Proper sizing matters more than brand. An oversized unit short-cycles and handles humidity poorly; an undersized unit runs constantly and wears out faster.
The right way to size a system is an in-home assessment: square footage, ductwork condition, insulation, windows, and sun exposure all affect the answer. We include this as part of every free in-home estimate.
What HVAC brands do you install and service? +
We are a Carrier Factory Authorized Dealer. We also install and service Rheem, Lennox, Mitsubishi, and Amana.
Our technicians can service most other major brands as well — if you're not sure whether we work on your system, call and ask.
Do you offer financing for a new AC system? +
Yes. We offer 0% for 18 months on qualifying Carrier systems, and additional financing options for other installations.
Your Comfort Specialist will walk through the options during the estimate. Learn more on our Financing page.
What warranty comes with a new AC installation? +
Every new system we install comes with manufacturer-backed equipment warranties. Exact terms vary by brand and model.
We'll explain the specific warranty for your system before installation, and we back our workmanship so you have one point of contact if anything comes up afterward.
Maintenance
Maintenance & Care
How often should I have my AC serviced? +
Florida AC systems work harder than most — our cooling season runs 9-10 months a year, which puts more wear on equipment than systems in colder climates.
We recommend a professional tune-up at least once a year. Our maintenance plans include two tune-ups per year, along with other benefits. See our Maintenance Plans page.
How often should I change my AC filter? +
It depends on the filter type and your household:
• Standard 1" filters: every 30 days
• Pleated media filters: every 60-90 days
• With pets or high dust, change more often
A clogged filter is the most common cause of reduced cooling performance and higher energy bills.
What can I do between service visits to keep my AC running well? +
A few simple things help:
• Change filters on schedule
• Keep the outdoor unit clear of leaves, grass clippings, and debris (at least 2 feet of clearance)
• Make sure supply and return vents inside the home aren't blocked by furniture or rugs
• Check the condensate drain line periodically — if you notice water pooling near the air handler, the drain may be clogged
For drain-line maintenance, a small amount of distilled vinegar poured down the condensate line can help prevent buildup. Avoid bleach, which can damage some drain components.
Estimates & Financing
Estimates & Financing
Is the in-home estimate really free? +
Yes. In-home estimates for new system installations are free with no obligation.
Our Comfort Specialist will assess your home, walk you through your options, and give you a written estimate. If you hire us, you'll know the total cost up front.
Do you charge for diagnostic service calls on repairs? +
A diagnostic fee applies on repair service calls. The fee covers the technician's time to identify the issue and provide you with a written estimate for the repair.
Maintenance plan members do not pay diagnostic fees — this is one of the core benefits of the plan. See our Maintenance Plans.
Still Have Questions?
We're Here to Help
If you have a question that isn't answered here, give us a call or request a free estimate online. Our team will walk you through your options — no pressure.
Jacksonville: (904) 420-0075 · Central Florida: (407) 602-7733
